Shipping policy

Shipping Policy

Processing Time

We aim to dispatch all orders within 1–2 business days after payment is received. During busy periods (such as trade shows, promotions, or holidays), dispatch times may be slightly longer, but we always do our best to send orders promptly.

Shipping Carrier

All orders are shipped via Australia Post. At checkout, you can select from:

  • Standard Shipping

  • Express Shipping

  • New Zealand Standard

  • New Zealand Express

Delivery Times

Delivery times are set by Australia Post and may vary depending on your location:

  • Standard Shipping (within Australia): 2–7 business days

  • Express Shipping (within Australia): 1–3 business days

  • New Zealand Standard: 7–14 business days

  • New Zealand Express: 3–7 business days

These are estimates only and are outside of our control once your order has been dispatched.

Tracking Your Order

When your order is dispatched, you will receive an email with your tracking number. You can track your delivery directly through the Australia Post website.

Shipping Costs

Shipping costs are calculated at checkout and are based on the weight of your order and your selected service.

Authority to Leave (ATL)

If you select Authority to Leave at checkout, Australia Post may leave your parcel in a safe location if no one is home. Polaris is not responsible for lost or stolen items if ATL is selected.

International Orders

Currently, we ship to Australia and New Zealand. For customers outside these regions, please contact us at sales@polarisgps.com.au for assistance.

Questions?

If you have any questions about shipping, please contact our team: