We understand that this happens and Polaris offer a grace period of 14 days. Simply send the item back in the original condition that it was sold in within 14 days and we will refund you the cost of the goods less postage and handling.
If the product is returned between 14 and 30 days, we can still offer a refund for the goods, however a 15 % restocking fee will be applied.
IMPORTANT: If goods are returned and they are not in the original condition that they were sold in, a 15% restocking fee will also be applied regardless of whether it is returned within the 14 day grace period.
If you change your mind after 30 days, no refunds will be processed.
IMPORTANT: We can only grant refunds for products that are purchased directly through D & O Electronics Pty Ltd T/as Polaris. If you have purchased the item through one of our dealers, you will need to discuss the refund procedure with them, as it may be different from ours.
Please fill out the refund form and send it back with a copy of your original receipt and the goods.
I have sent my item back and wish to follow up, who do I contact?
Please email email@example.com and we will do our best to reply to you within 24 hours on the status of your return, alternatively you can give us a call on 1300 555 514.